ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES
o Meet and greet all guests and potential guests, at the front of the Restaurant by ensuring the following:
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Maintaining impeccable uniform and personal presentation standards in accordance with restaurant policy
Welcoming guests to the Restaurant, by using the Restaurant name
Inquiring if they have a reservation and noting it in the reservation book if they do
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
o Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
o Take telephone bookings and document in the Reservation book according to restaurant standards.
o Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
o Maintain responsibility of cleanliness of hostess stations.
o Maintain responsibility of cleanliness of all menus.
o Assist with food and beverage service.
o Maintain detailed knowledge of menu, including daily specials.
o Ensure tables are cleared quietly and efficiently.
o Carry food and beverage trays when required in a safe manner to minimize breakages.
o Maintain current information on all general activities of the restaurant.
TOOLS & TECHNOLOGY
o Tools used in this occupation: Point of sale POS terminal
o Technology used in this occupation: Point of sale POS software
KNOWLEDGE
o Customer Service Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
o English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
o Computers Knowledge of computer and POS software.
KEY COMPETENCIES AND TASKS
o Taking Responsibility
Strive for constant improvement and take responsibility for your own performance
Adhere to deGustibus Hotels Pvt. Ltd.s Corporate Code of Conduct
Adhere to Restaurant Handbook and general policies and procedures
Adhere to Food and Beverage Service Policies and Procedures
Report problems to Management with suggestions for resolution
o Understanding My Job
Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
Understands how their role fits with others and contributes to the success of business
Understands the restaurants facilities, products and services
Provides information when requested and promotes restaurants services, facilities and special events
Implements department procedures and policies as needed
o Customer Focus
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Anticipate guest needs, handle guest enquires, and solve problems
Create a positive restaurant image in every interaction with internal and external customers
Adhere to restaurant brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Maintain knowledge of special programs and events in the restaurant in order to recognize and respond to guests needs
o Teamwork
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
Communicate well to ensure effective shift hand-overs
Actively participate in organised meetings
Interact with department and restaurant staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
o Adaptability
Be open to new ideas and make changes in the job and routine as required
Work in line with business requirements
Complete tasks as directed by Management
o Developing Self
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
Seek feedback on areas of shortfall
Maximize opportunities for self development
o Reliability
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
Follow standards, policies and procedures
Meet restaurant attendance and grooming standards
o Cultural Awareness
Work effectively with customers and colleagues from different viewpoints, cultures and countries
deGustibus Hospitality Pvt. Ltd. was established in early 1996 by principals, Rahul & Malini Akerkar, to develop and run high quality restaurants, hotels and F&B related activities.
deGustibus Hospitality Pvt. Ltd. is the parent company of Indigo and Indigo Delicatessen located at Colaba, Indigo Café located at Andheri, Mumbai, Tote on the Turf at Mahalaxmi Racecourse, and a catering division called Moveable Feast.
From the Latin conjoin deGustibus, meaning an �entity of taste,� the company was founded to espouse the five basic ingredients of a tested winning recipe: innovation, great food, warm hospitality, attention to detail and customers who revel in these.
Now in its tenth year of operation, Indigo continues to grow its reputation as a food-centric, uncompromising, fine-dining establishment, both in India and overseas.
The Indigo Delicatessen, which was opened in June 2005, and is popularly known as The Indigo Deli, is both a restaurant and a retail store selling artisinal products, which continues to define itself as the gourmet hub of South Mumbai.
While Indigo Cafe, an all day cafe with an exciting, hearty and robust menu, located in Andheri, continue to charm the palates of the suburbanites.
On December 1, 2008, deGustibus Hospitality reached yet another culinary milestone with the launch of Moveable Feast, a full service, multi-cuisine catering outfit which is destined to become Mumbai�s premier catering company in the near future.
Now, on this steadfast path of growth and expansion, we have opened the doors of yet another unprecedented restaurant � Neel. Located at Tote on the Turf, Mahalakmi Racecourse, Neel is our first Nawabi Cuisine restaurant that reinforces Rahul Akekar�s belief in presenting a tasteful blend of flavours, textures and colours to create a sensational gustatory experience.
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