Hiring for Ops Director in Service Delivery / End User Services, 15 - 25 years exp, Mumbai, Mumbai Suburbs

Please enter your email ID to get job alerts Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base Designation Hiring for Ops Director in Service Delivery / End User Services - 1 Opening(s) Job Description Hi, We have opening for role of Ops Director in Service Delivery / End User Services for Mumbai location. Criteria Minimum 15 years experience is mandatory Excellent communication should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university. should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter. Desired Skills and Experience Any graduate with 15+ yrs in service delivery in (EUS) end user support Prior experience in Service Delivery and Program Management in the IT Infrastructure/Managed Services Space is a must Should have managed a team of 750 + resources for deskside & remote in multi customer environment PMP, ITIL and Related Quality certifications preferred. Domestic client engagement is a must Below is the job description - General Brief- Responsible for managing service delivery for (EUS) end user support for Domestic and International Clients Responsible for Mutilple client deivlery with a span of 750+ resources The support scope would be mix of deskside and remote Responsible for managing but not limited to the below Operations Management - Operations Process Management Support Knowledge Management initiative, Ensuring 100 % maintenance of SOPs in Knowledge repository Maintain 100% technical SOP in Support central for any new type of technical issues Working knowledge of CRM Proactively initiate Process Improvements keeping in mind, Inputs from Audit Process, Best practices across industry and ITIL guidelines Reduction of cycle times for any process, Inputs from Customer Feedback Contracting and subcontracting engagements Transition - Transition activities include, Takeover New services and Process & Framework, Resources, Metrcis and Dashbaords, Reviews, Audits and Performance Management, Induction frame work, Training and Skill Development for new skills Metrics Management - Understand clearly operational definitions for all processes, Understand how we measure all critical data points in the processes, Improve any irregularities reported as a result of the Metrics Dashboards Always update weekly and monthly dashboards as defined Load, CMDB, SLA data, Billing data, Resource Productivity Provide additional support during ramp -up stages, Assist in training new team members, Up skill to take on additional deliverables If interested please share your resume on o_akshataya@microland.com Regards, Akshata Y Desired Profile Please refer to the Job description above Experience 15 - 25 Years Industry Type IT-Hardware & Networking Role Other Functional Area Other Education UG - B.Tech/B.E. - Any Specialization, Diploma - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce, Any Graduate - Any Specialization, B.A - Any Specialization, B.B.A - Management, BCA - Computers, Other Graduate PG - MBA/PGDM - Any Specialization, M.Tech - Any Specialization, MCA - Computers, M.Sc - Any Specialization, Any Postgraduate - Any Specialization, Post Graduation Not Required, M.A - Any Specialization, M.Com - Commerce, PG Diploma - Any Specialization, Other DOCTORATE - Doctorate Not Required, Other Doctorate, Any Doctorate - Any Specialization Compensation: As per Industry standards Location Mumbai, Mumbai Suburbs Keywords Transition, Process Management, Service Delivery, Program Management, Operations Management, Client Engagement, Sla, Managed Services, end user, operations, IT infrastructure, PMP, ITIL, SOP, dashboard, Metrics Management, account delivery, SMDB Contact Akshata Microland Limited Telephone 02261794163 Email o_akshataya@microland.com Website http://ift.tt/1arAO8H Job Posted 21 Apr

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