Job Role:
The job involves managing team of more than 50 FTE, Accounts Payable/Receivable domain meeting SLAs, mentoring Projects and transitions. The challenge would be to handle customers on a worldwide basis (Asia pacific). Delivery on agreed upon service levels is critical. The person would need to work to customer
Skills:
The job involves managing team of more than 50 FTE, Accounts Payable/Receivable domain meeting SLAs, mentoring Projects and transitions. The challenge would be to handle customers on a worldwide basis (Asia pacific). Delivery on agreed upon service levels is critical. The person would need to work to customer
Skills:
- Relationship management with clients and handling escalations for quick resolution.
- Client coordination.
- Service delivery (24 X 7 Operations).
- Achieving operational efficiencies & targets, ensuring high level of quality deliverable & customer satisfaction.
- Scheduling and optimization for better agent utilization.
- Change management through coaching and mentoring.
- Training needs analysis.
- Reward and recognition for employee motivation.
- Appraisals, retention and recruitment.
- Performance management for higher performance and regular reviews with the teams.
- Coordination with support departments and other functions.
- Process improvement and implementation
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Accounts Payable, Accounts Receivable, Vendor Master, Operations Manager, Operations Team Handling
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