Working knowledge of a broad range of technologies and telecom domains
Excellent organisational skills
Good negotiation skills
Requires a sound understanding of system process flows.
Ability to manage 3rd party and internal suppliers
Ability to build and maintain good working relationships
Highly developed presentational skills
Commercial awareness
Essential:
3 - 5 years operational experience in telecoms system management.
Experience of working in a Customer front office or back office environment.
A good understanding of a Customer Services
Overall 7 to 10 years of experience and recent experience include project management in Telecom OSS solutionsarea
Working experience of interacting various teams including IT, OSS to drive agreed changes or implementing new products.
Worked in highly process oriented environment for change and incident management
Desired
Certified in ITIL Foundation, preferably ITIL Practitioners in at least one module(Desirable)
Certified in Prince2 Foundation and Practitioners or equivalent (Desirable)
Good understanding on IT systems
Working explore with European telecom clients
Good understanding on Telecom OSS systems including but not limited to HPOV, Netcool, Infovista, Experience on Cramer or similar inventory systems
Understanding on work flow management tools preferably Remedy
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