Team Leader- Inbound Customer Service Operations, 2 - 7 years exp, Mumbai

Please enter your email ID to get job alerts Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. A Leading General Insurance Company................. Designation Team Leader- Inbound Customer Service Operations Hiring For A Leading General Insurance Company................. Job Description To Manage and Lead the customer servicing unit primarily registering claims Manage service levels on all inbound calls & touch points (Claim servicing, Inbound service calls, extended Warranty, Emails support and Request Management) Reduce and manage attrition amongst inbound telecalling team Performance Management for Direct reportees and the one down by review and feedback mechanism Key performance metrices and efficiency metrics to be tracked and delivered Work Force Management and Rostering Desired Profile Please refer to the Job description above Experience 2 - 7 Years Industry Type Insurance Role Team Leader -(Technical) Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate - Any Specialization PG - Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization Compensation: INR 3,50,000 - 4,50,000 P.A Location Mumbai Keywords Customer Service Operations, Inbound Calls, Rostering, Team Leading, Workforce Management, Performance Management, Team handling, Team Leader, Supervisor, Claims Servicing, Request Management Contact Ms. Harvi Patel Telephone 09601255749 Email harvi@thepremierconsultants.com Job Posted 02 Aug Reference IO-Mumbai

Categories: Call Centre