JOB DESCRIPTION/JOB RESPONSIBILITIES
Technical Support:
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services
CANDIDATE REQUIREMENTS
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Graduate Freshers can apply.
EDUCATIONAL QUALIFICATIONS:
Minimum Graduates in any stream. (10+2+3)
Any Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience.
How to Apply:
Last day for an interview(26 Sept) at to our office between 11.00 am to 3.00 pm(Friday) with an updated copy of resume and a recent colored passport sized photograph at the address:
Dell International Services
Vipul Tech Square, Opposite Central Park, Sector Road
Sector-43, Gurgaon - 122002
Haryana
Contact person: Shweta Butola (0124-4579007)
Email - shweta_butola@dellteam.com
Company Profile
Dell International Services
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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