Reporting to:Operations Manager
Job Description:
A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.
Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
Describing different facilities and services depending on the needs of the callers and their interests.
Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
Lending patient ear for guest grievances and taking prompt actions for redress.
Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
Kutumbh Care Pvt. Limited
Kutumbh Hr Care, part of Kutumbh care Pvt Ltd an enterprise established in Delhi NCR in 2007, has enjoyed rapid growth to become one of the preferred search & selection partner for diversified business organizations operating in India, South East Asia, the Middle East & Africa.
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