Officer-customer Service Operations - Domestic Process, 0 - 2 years exp, Ahmedabad

Please enter your email ID to get job alerts Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. About Us: Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies. We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centers located in Pune and Ahmadabad. Vodafone India Services Pvt Ltd provides range of services comprising of Remote Infrastructure Management, Application Development maintenance & Operations, Network Services, IT Security & Management Services. We have built best of the breed facilities and technology infrastructure where more than 5200 VISPL employees and business associates are working to meet Vodafone objectives and efficiently serve our clients and the end customers. Designation Officer-customer Service Operations - Domestic Process Job Description The purpose of this role is to ensure that all Emails are replied effectively & resolved within TAT and with expected Quality standards as defined for BO centralised process The role requirement is to Read, understand, interpret the customer query/request/complaint as received over email medium & check the relevant Vodafone systems & accordingly provide resolution to the customer to his/her satisfaction. Minimum 1 year of experience is required in any service industry. Desired Profile The purpose of this role is to ensure that all Emails are replied effectively & resolved within TAT and with expected Quality standards as defined for BO centralised process The role requirement is to Read, understand, interpret the customer query/request/complaint as received over email medium & check the relevant VF systems & accordingly provide resolution to the customer to his/her satisfaction. Minimum 1 year of experience is required in any service industry. Experience 0 - 2 Years Industry Type Telecom/ISP Role Associate/Senior Associate -(NonTechnical) Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required Location Ahmedabad Keywords Officer - Customer Service Operations - Domestic Process Contact HR Team Job Posted 01 Oct Reference VOD0003X2

Categories: Call Centre