Check-in and ensure that tickets and travel documents (passport, visas (if req), etc) of pax are valid.
Validate E-Tix pax identity and documents.
Through check-in pax if applicable.
Report blacklisted documents to the seniors immediately.
Check for the cabin baggage and oversized and excess baggage.
Weight and determine excess baggage, issue excess baggage tickets, and collect excess baggage charges.
Carry out the carriers seat allocation or selection system, issue boarding pass, detach flight coupons.
Ensure that frequent flyer programs of the airlines are professionally handled.
Handle denied boarding process and compensation.
Direct passengers through controls to departure gate.
Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
Collect airport and any other service taxes applicable.
Directs passengers from aircraft through controls.
Arrange for transfer desk/connection services and baggage recheck.
Initiate pre-flight/post-flight work.
Ensure proper and correct information/guidance to passengers.
Consult Supervisor in case of difficult situations.
Handling delayed and cancelled operations.
Awareness/implementation of policies and procedures of the airlines.
Maintain proper communication with the supervisor.
Develop teamwork to have smooth handling.
Coordination with colleagues in various areas for on time departure.
Bird Worldwide Flight Services India Pvt. Ltd.
Bird Worldwide Flight Services (BWFS) is the first private Third Party Ground Handling company at the Indira Gandhi International Airport (IGIA), New Delhi licensed by Delhi International Airport Pvt. Ltd. It is also the sole licensed private Third Party Ground Handling company at Cochin International Airport. It handles 700+ international and domestic flights per month at Indira Gandhi International Airport and Cochin International Airport (combined).
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