by Bharat Hotels Limited (The Lalit) in Mumbai, Mumbai Suburbs
Experience: 3 to 5 yrs. Posted on: 11 Oct
Assist in implementation of standard operating procedures to improve the process & performance
Communicate with Front Office Manager /Duty Manager on relevant matters affecting guest services and hotel operations
Co ordinate with all other departments to provide functional assistance and guest feedbacks
Ensure to provide personalized services and prompt attention towards guest complaints.
Ensure provide necessary guidelines to reservations, reception housekeeping, finance for any guest services
Ensure proper presentation of the department and monitor appropriate standards of conduct, uniform,hygiene, and appearance of staff.
Analysis rate variance , daily audit report and control discounts and rebates
Validate billing instructions and monitor guest credits
Assist in coordination of organization of key drawers, all pertinent Front Desk information and creation of necessary files and folders.
Maintain proper communication in the department by conducting daily briefings
Collect and make initial count of Front Desk floats.
Oversee daily Front Desk duties and activities.
Supervise Front Desk staff, including Front Desk Agents and Night Auditors for a smooth check in and checkout operations.
Determine and process all guest compensation issues.
Assist with Direct and Group Guest Check In and Check Out and ensure all correct procedures are followed.
Assist with making walk in direct reservations.
Ensure all bookings made adhere to Central Reservations payment and cancellation policies.
Assist in making vehicle bookings and ensure all pertinent information is collected and vehicle schedules and
policies are adhered to.
Provide excellent support, guidance and mentorship to the GSAs at your assigned desk
Ensure maintain inventory of front office equipment and collaterals.
Ensure high level of customer service is maintained at all times
Assist with cash, credit card and debit card payments when necessary
Assist with all incoming telephone calls to Front Desk lines
Ensure accurate information is provided to all clients with respect to all Central Reservations products.
Assist Front Desk Agents with daily shift audit and ensure all audits are correct.
Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion
Ensure implementation of Emergency Procedures
Achieve maximum efficiency from the team and all other available resources
Complete other special projects as assigned by the Front Office Manager.
Desired Candidate Profile
Please refer to the Job description above
Company Profile
Bharat Hotels Limited is known as India"s largest privately owned hotel company and also the fastest growing hospitality group.
Headquartered in New Delhi, the company started its first hotel in 1988 under the dynamic leadership of Founder Chairman Mr Lalit Suri, who had spearheaded the Group"s unprecedented expansion plans, till he passed away in 2006. Rapid expansion and consolidation of its leadership position continues under the equally dynamic stewardship of Dr. Jyotsna Suri, Chairperson & Managing Director.
All hotels were operated under the brand of The Grand Hotels, Palaces & Resorts till November 19, 2008, when the company re-branded as "The LaLiT" for its top line hotels, under The LaLiT Suri Hospitality Group which has seventeen luxurious hotels, 3600 rooms in the five-star deluxe segment - Eleven Operating hotels and 3 under development
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