Customer Support Executive, 1 - 6 years exp, Hyderabad / Secunderabad, Vijayawada

by JVS Infotech Pvt.Ltd in Hyderabad / Secunderabad, Vijayawada

Experience: 1 to 6 yrs. Posted on: 07 Nov

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Customer Call & Quires Handling.

Respond to requests or complaints for any kind assistance via phone or mail to the customer.

Handle incoming phone calls related to; return material requests, product samples, order referrals, demos, etc.

Required to coordinate with other teams, departments to resolve customers complaints and defectives in timely manner and stipulated time.

Responsible for assuring customers are provided efficient and timely respond to their complaints.

Providing outstanding customer service to improve customer satisfaction and relationship.

Escalating Customer Issues to Technical Team / CSD Head.

Branch Data Collection & Coordination.

Customer Complaint Log Register Maintenance.

MIS Report Generation.

Salary:

Not Disclosed by Recruiter

Industry:

BPO / Call Centre / ITES

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Back Office/Web/Transaction Processing

Role:

Associate/Senior Associate -(NonTechnical)

Keyskills:

customer support executive

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization, Graduation Not Required

PG - Post Graduation Not Required

Please refer to the Job description above

Company Profile

JVS Infotech Pvt.Ltd

http://www.jvsinfotech.com

One of the leading company in Hyderabad Location

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