Group Manager - Black Belt Certified - Pune (urgent Opening), 6 - 8 years exp, Pune

Please enter your email ID to get job alerts Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. WNS - Trinity Mortgage Services is a business unit of WNS Global Services, ranked No. 1 BPO company by NASSCOM for the 2nd year. At WNS ? Trinity Mortgage Services we are committed to delivering cost-reducing, high-quality process and technology enabled solutions to the Mortgage Banking Industry. Our solutions enable them to reduce their costs of operations while improving the quality and productivity of their services. WNS ? Trinity Mortgage Services enables its clients to extend their current capabilities and build value added services by providing global access to resources and diverse skill sets, including best practices in multiple process and technology domains. For further information, please visit www.trinitybpm.com or www.wnsgs.com Designation Group Manager - Black Belt Certified - Pune (urgent Opening) - 1 Opening(s) Job Description Driving Six Sigma and Lean Deployment Driving QNS for the aligned area Driving SLA adherence / Customer CTQ ensuring all parameters are met and corrective and preventive actions are taken Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores Driving inputs from VOC/ CSAT / NPS for improvements Contribute and present in client/customer reviews/meetings Adhere to compliance to Quality standards (ISO) Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs) Follow appraisal and feedback mechanism Driving Continuous Improvement projects Initiate and best practice sharing across the team Driving people development by aligning to the Quality DNA program Driving culture of data based decision making Adherence and completion of WNS Quality Role Roadmap requirements Desired Profile Looking at candidates who are BLACK BELT CERTIFIED*** LEAN EXPERT *** Also this role would involve TRAVEL, candidates with Valid passport should apply *** Travel would be for 2 -3 months Looking at candidates joining us ASAP Experience 6 - 8 Years Industry Type BPO / Call Centre / ITES Role Head/VP/GM-Quality Assurance & Quality Control Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required Compensation: INR 6,50,000 - 12,00,000 P.A. + Variables Location Pune Keywords Black Belt Certified Lean Expert Contact Catherine WNS Email catherine.sequeira@wns.com Website http://www.wns.com/ Job Posted 07 Nov

Categories: Call Centre