Walk-in for Guest Relation Executive - Females @ ITC Maratha, 0 - 5 years exp, Mumbai Suburbs

Please enter your email ID to get job alerts Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. ITC Maratha In an ambience steeped in history, complemented by a richness of culture acquired through centuries, ITC Maratha, a luxury hotel in Mumbai brings you world class luxury with the warmth of Indian hospitality in an experience that is unmistakably Majestic. Inspired by the Maratha dynasty, this luxury hotel presents a range of cuisines, accommodation and recreation options that are comparable with the best in Mumbai, and the world. A short distance away from the airport, this majestic luxury hotel reaffirms the understated grandeur and ethos of Maharashtrian hospitality. A luxurious business hotel built to capture the essence of Mumbai"s rich history; ITC Maratha"s most prominent architectural features express a confluence of European and Indian sensibilities. The distinctive domed roof that dominates its façade is perhaps its most recognisable feature of the Hotel. Among the most luxurious of Mumbai"s 5 star business hotels, ITC Maratha features interiors that express a fusion of the old with the contemporary, efficiency with luxury and the soft richness of Maharashtrian art and furnishings, with an elegant European sensibility. Each floor features different themes that are brought to life by the hotel"s extensive art collection ranging from impressions of Ajanta frescoes to Chitrakatha drawings, Warli tribal art, tantric art forms, framed coins, exquisite jewellery and a host of other finely wrought artefacts. A world of comfort and luxury, with responsibility ITC Maratha"s reputation as Mumbai"s leading 5 star luxury hotel is anchored in many factors, a prominent one being its restaurants which feature a spread of award winning cuisines and beverages, bringing you treasures of Indian, Continental and East and South East Asian culinary traditions along with some of the world"s most well-appreciated and prized beverages. At the centre of it all, the Peshwa Pavilion, an open-to-skylight 24-hour restaurant forms the pivot of activity, expresses the liberating spirit of Mumbai with its soaring ceiling and cheerful ambience. However, what"s most special about this luxury hotel is that it brings you this world of hospitality with the gentle touch of nature. Espousing the value of "Responsible Luxury", 80% of the hotel"s energy is derived from renewable sources. Designation Walk-in for Guest Relation Executive - Females @ ITC Maratha Job Description As a Guest Relation Executive, you are responsible to enhance Guests Experience and to provide superior Guests Experience. You will work as the face of the organization & you will carry the image of ITC Brand all the time. Specifically you will be responsible for performing the following tasks or duties to highest standards:- Should interact with all Guests, Up-sell all the services of Hotel Offer personalized welcome/departure to all Guests (Especially important Guests VIPs, Single ladies, Club ITC Platinum Members, Starwood Preferred Guests, etc.), Identifying lonely Guests or Guests who need special attention and establish contact with them to make them feel at home, Support the PR team of the Hotel, Resolve Guests complaints or problems wherever possible, Should be able to get as much competition information as possible from Guests, in an unobtrusive manner, Should be familiar with property, chain and company beliefs & culture, Should engage, facilitate, ascertain & anticipate latent needs of the Guests, Should interact with guests with respect to all special events in the hotel, Should ensure Superior Guests Experience, Co-ordinate with other departments to provide best experience to Guest, Should help Front office team in Check in & Check out, incase required. Desired Profile To Successfilly fill this role, you should maintain the attitude, behaviors, skills, values that follow: Excellent Communication & Interpersonal Skills, Fair Complexion, Height 5 feet 4 inches and above, Weight Proportionate to Height, Young, Beautiful, Attractive & Intelligent Lady, Confident, Charismatic, Interactive Charming & friendly, Excellent Grooming Standards, Graduate in Hotel Management/ Diploma in Aviation/ Graduate in any other discipline. Organized and systematic approach to problem solving skills, Ability to anticipate Guests Needs & Expectations, Ability to work under Pressure, Work with proactive approach, Flexibility to respond to a range of different work situation, Sensitive to understand the problematic situation & positive approach to resolve them, Committed To deliver high levels of customer services, Experience 0 - 5 Years Industry Type Travel / Hotels / Restaurants / Airlines / Railways Role Front Office/Guest Relations Executive/Manager Functional Area Hotels, Restaurants Education UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Compensation: Best in the Industry Location Mumbai Suburbs Keywords Guest Relation ExecutiveGREwelcomdiva Contact Puja Thakur Website http://itchotels.in Job Posted 09 Nov

Categories: Hotel jobs