He /She must have 2/3 years experience in Call Center / BPO (Travel Voice Process)
SKILLS REQUIRED
Team Handling Skill
Excellent spoken / Verbal communication skills.
Team players with a ready disposition to learn.
Ability to lead a team.
Computer Literate.
Attention to detail.
Strong Analytical skills.
Schedule adherence.
Creative problem solving skills, reporting skills.
Concern for accuracy and improvement orientation.
Detail consciousness, process knowledge / Technical expertise.
Coaching and mentoring.
Strong leader.
Service and Customer centricity.
Interpersonal and networking skills.
JOB PROFILE
Apart from this he/she will be responsible for:
Monitoring quality of teams targets.
Understanding Team Roles.
Understanding Change Acceleration Challenges.
Drive resolution of Customer Compliant.
Perform base lining & validation of CTQs as per customer SLA.
Perform Measurement System Analysis for the identified CTQs.
Regular process quality checks as per frequency & sampling strategy.
Procedure & work manual documentation.
Analysis support on employee performance based on data with areas of development.
Drive Continuous improvement initiatives.
Conduct pre-post audit duties.
Provide consultancy for process queries.
Drive best practice sharing and idea generation within the team.
Process compliance to standards (Like ISO).
Provide consultancy for process queries.
WNS
Location-Mahape(Navi mumbai)
Shift will max to max get over by 8.00pm in the evening
6 days working
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