As a Guest Relation Executive - SPA, you are responsible to provide efficient, personalized and courteous service to the guests in SPA in order to ensure maximum guest satisfaction. You will carry the image of ITC Brand. You will be responsible to meet guest & make them comfortable
Specifically you will be responsible for performing the following tasks or duties to highest standards:-
Explaining SPA treatment & beauty treatments to Guests.
Taking & recording the SPA bookings.
Attend briefing,
Taking feedbacks from Guests.
Attend to all telephone calls,
Receive all the guests and lead them to their therapy room/ treatment room addressing them preferably by name,
Assist guests in case of telephone calls or in giving required hotel information,
Go to guests and enquire whether the treatment is to their satisfaction,
Wish every guest leaving the SPA and invite them to come again,
Maintain guest history sheets,
Coordinate Therapists & beauticians for operational efficiency,
Should ensure Superior Guests Experience,
Should engage, facilitate, ascertain & anticipate latent needs of the Guests, etc.
Requirements? What are we looking for?
A GRE-SPA serving ITC Hotels are acting as a representative of ITC Hotels and carry the brand image of Royal Kaya-kalp SPA, they are working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, technical skills, values that follow:
Good Communication & Interpersonal Skills,
Fair Complexion,
Socially confident,
Interactive
Young & Attractive
Charming & friendly,
Excellent Grooming Standards,
Graduate in Hotel Management or Diploma in Aviation
Willingness to be of help and assistance to guests all the time
Sensitive to understand the problematic situation & positive approach to resolve them,
Committed o deliver high levels of customer services,
Salary: Best in the Industry
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Guest Relations Executive/Manager
Role: Front Office/Guest Relations Executive/Manager
Keyskills: SPA, Guest Relation Executive, Guest Relation, Guest Service Associte, Receptionist, front office, reception, front desk executive
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