Front Office Associate, 0 - 2 years exp, Mangalore, Mysore

Please enter your email ID to get job alerts Thank you for your feedback. This will help us improve the quality of jobs that are available on naukri.com for you. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. Spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities. Designation Front Office Associate - 1 Opening(s) Job Description Responsibilities To attend to guests courteously and deal promptly with their requests and queries. Key Responsibilities To have detailed information about the Hotel, city as well as the competition To have detailed information regarding arrivals and room requirements To have up to date information on daily room occupancy To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies To allocate rooms to all arriving guests To maintain up-to date information on room rates, current promotions, offers and packages To maintain all guest folios in the manner instructed and type out necessary guest details into the system To co-ordinate with housekeeping for clearing of rooms To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics To maintain and settle the guest ledger rendering accountability for the days transactions To encash foreign exchange as per regulations To maintain guest lockers for safe custody To handle all incoming telephone calls as per standards instructed To maintain a physical count of all room keys in each shift To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest To ensure that proper records are maintained for all telephone calls from the rooms To ensure that all transactions are supported with vouchers To ensure accurate cash handover To give proper and complete handover to the next shift To handle all guests without bias or prejudice To follow the house rules and policies laid down by the management To adhere to strict grooming and hygiene standards To consciously and continuously strive to better his/ her skills and increase his/ her knowledge Desired Profile Requirements Education: Degree/Diploma in Hotel Management Knowledge Skills: Working Knowledge of Front Office Software Excellent Computer Skills Must have excellent Interpersonal and Communication Skills and have a strong desire to exceed customer expectations A Flair for dealing with people Additional Language Knowledge will be an added advantage Computer Skills Work Experience: Minimum of 1 years of Experience in the similar position Working knowledge of CRS, CFS and other Front office related packages Experience 0 - 2 Years Industry Type Travel / Hotels / Restaurants / Airlines / Railways Role Front Office/Guest Relations Executive/Manager Functional Area Hotels, Restaurants Education UG - Any Graduate - Any Specialization, Diploma - Any Specialization, Electronics/Telecommunication, Hotel Management PG - Any Postgraduate - Any Specialization DOCTORATE - Doctorate Not Required Location Mangalore, Mysore Keywords Front Office Contact Mr. Sujith T V The Indian Hotels Company Limited Telephone 9008434400 Website http://ift.tt/Lf2A1E, sujith.nambiar@tajhotels.com Job Posted 25 Apr

Categories: Hotel jobs