Manager- E Commerce Operations, 6 - 8 years exp, Mumbai

Manage the operational aspects of the companys online sales channels. Currently we are present on multiple online market places and have our own web store

Financial:

- Inventory and financial reconciliation

- Minimising write offs and damages

- Contracting with service providers and managing their commercials

- Liaison with Payment Gateway partners

Process

- Setting up scalable internal processes that lend itself to automation

- Defining Standard Operating Processes

- Ensure adherence to SLAs by service providers

- Participate in process improvement discussions with internal team members

- Internal Process monitoring and improvement

Customer:

- Setting up processes to manage customer issues

- Interact with off-site Call Centre executives, ensuring that they understand SOPs, monitoring them, complaint resolution by co-ordination with relevant internal departments

- Ensuring product deliveries to customers within agreed SLAs

Team

- Manage Market place, Payment Gateway and Customer Service team members

- Working closely with Buying & Logistics departments and internal technology and marketing team members

Categories: Others job