Applicants need to go to the venue mentioned or call on the number provided below
Interested candidates can walk-in along with your updated CV at the below venue.
Venue: The Directiplex - Next to Andheri Subway, Old Nagardas Road, Andheri East. Mumbai-400 069.
Landmark - Opposite Pink Plaza Hotel
Contact Person - Pinky
PS : Candidates who have been interviewed in the past 6 months will not be eligible.Application invited only for candidates with Excellent spoken, written communication skills and willing to work in night shifts ***
Business Unit :
BigRock (http://www.bigrock.in) is a leading provider of web-presence solutions to small-businesses, professionals and individuals. Our product portfolio includes Domain registration, email-hosting services, web-hosting services, website builder tools, e-commerce solutions, and digital certificates.
Job Description:
As a Technical Support Specialist with BigRock, you will be the company's first point of contact with its entire client base, determining problems or difficulties encountered with our products and resolving them.
Responsibilities :
* Troubleshooting, resolving all Technical issues related to our software and the range of Products and Services it provisions.
* Interacting with clients via. Live chat, Web-based systems, On line forums and Telephone to resolve their problems and gather feedback
* Recording, tracking and reporting problem activity
* Identifying any bugs/issues in the system and assisting in their resolution
* Testing & Analysis of all products & services
* Building Strategies to improve efficiency, profitability and quality of service.
* Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.
Requirement Specification :
* Must be willing to work in shifts***
* Outstanding written and verbal communication skills
* Good working knowledge of computers and the Internet; strong ability to develop new skills
* Must be customer-focused, and willing to do whatever it takes to resolve customer issue
* Avid Internet User, with strong inclination towards technology
* Basic knowledge of Web and Email servers
* Networking and DNS basics
Tech knowledge required :
* Networking and DNS basics
* Basic knowledge of Linux/Windows Operating Systems.
* Basic knowledge of Hardware
* Basic knowledge of software
* Basic knowledge of Web and Email servers.
* Configuration and troubleshooting mail clients using IMAP/POP/SMTP.
* Troubleshooting server side scripts
A Product-Oriented IT company that spans ....
6 Continents
240 Countries
47,400 Resellers
1,000,000 Customers ....
* 6th fastest growing ICANN Accredited Registrar in the World
* Largest Registrar for Domain Names in Asia
* Largest Web Hosting company in India
5th Largest Domain Monetization Program in the world
makes Directi the Largest Web Services company in India ....
The combined Product Portfolio of the Directi Group includes - Domain Name Registration, Payment Gateway Services, Web Hosting, Digital Certificates, Managed DNS Services, Mail Solutions, Mail Anti-Spam, Mail Anti-Virus, Dedicated Servers, Site Builder Services and various other similar Web Services.
Our Software Professionals develop high-quality Products and Services that we up-sell to our Customers and resellers.
www.directi.com
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