Regional Service Manager/deputy Service Manager, 10 - 14 years exp, Gurgaon

Qualification:-

BE regular or Regular Diploma from a recognized university

Hand on experience of 9-12 years in Field Services

Minimum exposure of 3-6 years in 2 wheeler industry

Job Role:-

1. Responsible for Increase of After sales service and achieve the dealership Service Business Targets.

2. Responsible for developing secondary networks

3. Usage / functioning of equipments by the dealer service staff. Ensuring Dealer staff 100 % compliances

4. Responsible for improving Dealers profitability and Audit Dealers for operations as per standard service process

5. Customer Retention Activities: - Free Service camps, Customer meet & initial Quality survey etc. to fulfill customer desire as well as to achieve Customer satisfaction

6. Responsible for proper warranty administration of the dealership. Monitoring parts consumption in the workshop & ensuring stock level at every dealerships

7. Responsible for developing secondary networks

8. Customer Complaint: Resolution of All Complaints

9. Preparation of Monthly Reports of team : Field Technical Information Report / Timely dispatch of FTIR by dealer

10. Responsible for handling team of 6-10 (Area Manager /Territory service Managers)

11. Must be handing minimum 1 state.

Categories: Others job